We map how the work really gets done, before automating any of it
Interviews, shadowing and a look at your tools. In three to four weeks you get your processes mapped, the opportunities ranked by return, and a roadmap.
Three to four weeks, six steps
Led by the engineer who will build afterwards, so nothing gets lost between the audit and the build.
- 01
Interviews
Forty-five minutes with the people who do the work, from team leads to the newest hire.
- 02
Shadowing
We watch the real process on screen: the workarounds, the copy and paste, the spreadsheets nobody mentions.
- 03
Process mapping
Each process step by step: tools, handoffs, decisions, exceptions and unwritten rules.
- 04
Tools and data
What software you run, where the data lives, and how each tool can be reached: API, database, files or screen.
- 05
Scoring and return
Every opportunity scored on time spent, volume, errors, feasibility and risk, with hours saved and payback.
- 06
Roadmap
Quick wins, the first agents and systems to build, and what comes after, presented to your management.
Deliverables that are yours, whatever you decide next
Steps, tools, handoffs, exceptions and unwritten rules, from interviews and shadowing, not from the procedure manual.
Each opportunity with its hours per month, feasibility, risk and yearly savings, so the order of work is a decision, not a guess.
Each priority process written down: inputs, steps, rules and exceptions. At build time it becomes the agent's instructions.
Ninety days of quick wins and first builds, then the next phase, with the cost of each.
A fixed price, agreed before we start
The scope, the people we meet and the deliverables fit on one page, signed before the first interview.
An engineer who knows your business, not a ticket queue
One named engineer owns your agents from the audit onwards. They work in your channels and watch every run, so problems are fixed before your team sees them.
- One named engineer on your account
- In your Slack or Teams, same-day answers
- Learns your business, clients and vocabulary
- Every agent monitored 24/7
- Issues fixed before your team notices
- Suggests the next workflow worth automating
- Monthly ROI review with your managers
- Changes shipped in days, not new projects
Questions teams ask first
How much of our team's time does it take?
About an hour per person interviewed, plus one or two shadowing sessions per process. We work around your calendar.
What if there is little to automate?
Then the report says so, and why. The maps and the scoring are yours either way.
Do we have to build with you afterwards?
No. The deliverables are yours and written so any team can use them.
Which teams do you look at?
Usually the back office first: finance, sales administration, purchasing, HR and operations. You choose the scope.
See Zastral on your own work
A 30-minute demo on one of your real workflows, and a view of the hours it gives back.